We understand that service is an important part of your decision to purchase a Rolleiflex camera. Over the years, the company name has changed several times, but the cameras are still made in the same factory location in Braunschweig, Germany since 1929! DW-Photo GmbH takes pride in their cameras and workmanship. The cameras are not mass assembled by robots, but rather they are still built by hand, one at a time, by skilled craftsmen and women. Employee's are treated like family members, not just workers. Their cameras are built to last, and many of them in regular use are older than their owners. There is no better place to service your cherished Rolleiflex than at the factory it was made in.
Warrantee and Exchange service plan:
DW-Photo provides a two year warrantee on their cameras and lenses, and they cover new purchases with an exchange program. In the unlikely event a problem is discovered on purchase, or up to three weeks afterwards, DW will exchange that item with a new one instead of repairing it. After the exchange period is over, and up to the end of the 2 year warrantee period, they wish to perform any needed repairs or service directly at the factory for a number of reasons. The first is that they want to make sure its fixed correctly, and secondly they wish to learn about any failures so that they can make their cameras better. Service at the factory does mean a trip to Germany, but its actually quite fast or at least probably faster than the red dot service. Should your Rolleiflex need service, we will help you coordinate the work and trip to the factory and DW-Photo will ship it back to you on their expense.
Post warrantee service:
I am happy to assist you in coordinating service of older products, however you might wish to contact DHW-Fototechnik directly or use any of a number of qualified repair centers which I will list below:
Service of all products:
Wiese Fototechnik - Service of most Rolleiflex cameras including Rollei 35, Rolleiflex 6008, 6006, SLX, Older TLR's like 2.8F and Rolleicords and also new TLR's like FX and FW, the 35 SL, all lenses, and even LensControl S.
Danziger Str. 47-49
Tel. 040-850 34 90
Paepke-Fototechnik - Service of most Rollei and Rolleiflex cameras including Hy6, TLR, some 6000's.
Rather Broich 57
GERMANY 40472 Düsseldorf
Telefon: 0211 – 98 68 88 0
Fax: 0211 – 98 68 88 29
Factory Service DW-Photo GmbH (Formerly DHW-Fototechnik, Franke und Heidecke, Rollei) They are able to service most Hy6 and AFi bodies and lenses. Also any 6000 series lens can be repaired. They can service some electronic shutters and lens control units and some other items. They can provide upgrades to some older Hy6 and AFi bodies. Best to contact them first to see if they can work on your particular gear or not.
Telefon +49 159 02400240